Frequently Asked Questions
Everything you need to know about shopping with Baukjen.
What is Baukjen's commitment to sustainability?
As a B Corp certified brand, we prioritize ethical production and sustainable fabrics. We focus on 'slow fashion' by creating high-quality, durable pieces designed to last for years, reducing the environmental impact of your wardrobe.
How long does shipping take and what are the costs?
We offer standard and express delivery options. Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are easy to process through our online portal, and we provide a pre-paid label for customers in the UK.
How do I find the right size?
Each product page features a detailed size guide and 'Fit Notes' to help you choose. If you are between sizes, we generally recommend sizing down for our relaxed styles or checking the specific garment measurements provided.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer flexible payment options through Klarna and PayPal for your convenience.
Can I rent Baukjen clothes instead of buying?
Yes, we are proud to offer a rental service for many of our collection pieces. This allows you to enjoy premium fashion for special occasions or a seasonal refresh while supporting a circular fashion economy.